Help center & contact
Need help? Email contact@partly-app.com — a human replies within hours. Product overview and download links are on the home page.
Delete my account and data
You can delete your account in Partly or send a request to support without reinstalling the app.
From the app
- Partly → Settings → Security → Delete my account
- Giving a reason is optional. Select Continue.
- Read the confirmation, then select Delete permanently.
For questions about shared group records or stored data, contact support before confirming deletion.
Without access to the app
Send your deletion request to the support address below. If possible, write from the email associated with your Partly account. Mention if you used Partly without an account or cannot access that email.
Request deletion by emailcontact@partly-app.comNever send your password, sign-in codes or verification codes.
What happens to your data
- Your Partly account and sign-in access are deleted, along with your profile, personal messages and notes, and files linked only to your account.
- Shared expenses, balances and other group records may remain so the other members keep an accurate history. Your membership is removed and direct account references are deleted or anonymized when a shared record must remain.
- Deletion is completed within 30 days. Backups are purged within 90 days. Data is kept longer only when required for security, fraud prevention or a legal obligation.